Our refund policy and money-back guarantee
We offer a 30-day money-back guarantee on all hosting plans. If you are not satisfied with our services within the first 30 days, you may request a full refund.
To be eligible for a refund, you must submit your request within 30 days of purchase. Refunds are only available for first-time customers and for new hosting accounts.
The following items are non-refundable: domain registrations, domain transfers, SSL certificates, add-on services, and any third-party services purchased through our platform.
To request a refund, please contact our support team at support@hostingmastrix.com with your account details and reason for refund. Refunds are processed within 7-10 business days.
Refunds will be credited back to the original payment method used for the purchase. If the original payment method is no longer available, we may issue a credit to your account.
In certain cases, we may offer partial refunds based on the usage of services. This is at our sole discretion and will be communicated to you before processing.
Upon approval of a refund, your hosting account will be terminated immediately. You will not be able to access any data or services after termination.
If you initiate a chargeback without contacting us first, your account will be suspended immediately. We will work with your bank to resolve the dispute.
We reserve the right to modify this refund policy at any time. Changes will be posted on this page and will be effective immediately.
If you have any questions about our refund policy, please contact us at support@hostingmastrix.com
Last updated: January 2026